The Economist is wrong

11 common themes of the best social media playbooks

Starbucks makes mistakes to mop up the social currency, surely?

Apple and Google are squaring up with eachother over privacy

And Tim Cook is willing to forgo profit to be the good guy

Coke are massively expanding their personalisation programme. It makes them big bucks. And even bigger free publicity

Dave Eggers’ novel, The Circle. A scary, but too credible future…

Social business is more about culture than technologies – something that Steve Jobs knew perfectly well

Algorithms for influence? You’re having a laugh. Especially whey they think a tweeting clock is more influential than Alan Rusbridger.

How the power of a consumer and celebrity boycott is impacting the Dorchester Hotel Group, owners of Beverly Hills Hilton.