Social business and serendipity

Social business is more about culture than technologies – something that Steve Jobs knew perfectly well

Klout – don’t believe the hype

Algorithms for influence? You’re having a laugh. Especially whey they think a tweeting clock is more influential than Alan Rusbridger.

Crisis communications at the Dorchester

How the power of a consumer and celebrity boycott is impacting the Dorchester Hotel Group, owners of Beverly Hills Hilton.